At Astromania Casino, we are deeply committed to protecting the personal data and privacy rights of every player who visits astromaniascasino.com. This Astromania Casino privacy policy document has been prepared in full compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where applicable — the European Union's General Data Protection Regulation (GDPR). Whether you are browsing our game catalogue, creating an account, or making a deposit, we want you to feel confident that your personal information is handled with the highest standards of data security and confidentiality. Please read this page carefully; it explains exactly what data collection methods we use, how we process your user data, and what choices you have regarding your privacy.
1. Identity of the Data Controller
Astromania Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of data processing, this company acts as the data controller for all personal data collected through astromaniascasino.com. Our registered operator is responsible for ensuring that your personal information is processed lawfully, fairly, and transparently in accordance with applicable privacy law.
If you have questions or concerns regarding the Astromania Casino privacy policy, our dedicated Data Protection Officer (DPO) can be contacted at: [email protected]. Our general support team is also available via live chat 24/7 or at [email protected].
2. Personal Data We Collect
Astromania Casino data collection practices cover several categories of personal information necessary for operating a safe, compliant, and enjoyable online gaming platform. Below is a comprehensive overview.
2.1 Identification Data
- Full legal name, date of birth, and nationality
- Government-issued identification documents (passport, driver's licence, national identity card)
- Proof of address (utility bill, bank statement dated within the last 90 days)
- Selfie or liveness verification image for KYC (Know Your Customer) compliance
2.2 Contact Data
- Email address and phone number
- Residential address (street, suburb, state, postcode, country)
- Preferred language and communication preferences
2.3 Financial Data
- Payment method details (card type, partial card number, e-wallet account identifiers)
- Deposit and withdrawal transaction history
- Source-of-funds declarations where required by AML (Anti-Money Laundering) regulations
2.4 Gaming Activity Data
- Game sessions, bets placed, wins and losses
- Bonus activations, free-spin usage, and wagering progress
- Responsible gambling tool usage (deposit limits, loss limits, self-exclusion periods)
2.5 Technical and Device Data
- IP address, browser type, operating system, and device identifiers
- Pages visited, click-stream data, session duration
- Cookie and tracking pixel data (see Section 6 for the full Astromania Casino cookie policy)
2.6 Communication Data
- Content of support tickets, live chat transcripts, and email correspondence
- Survey responses and feedback submissions
2.7 Sensitive Data
We only collect sensitive personal data — such as information about health conditions relevant to responsible gambling — where you voluntarily provide it and where it is strictly necessary for the provision of player protection services. Such data is subject to enhanced information security safeguards and is never shared beyond what is necessary.
2.8 Data Received from Third Parties
- Identity verification results from KYC/AML service providers
- Fraud-risk scores from payment processors
- Marketing attribution data from approved affiliate partners
- Publicly available information used to meet regulatory due-diligence obligations
3. How We Collect Your Personal Information
Astromania Casino collects user data through the following methods:
- Direct collection — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
- Automated collection — via cookies, web beacons, pixel tags, and server logs as you navigate astromaniascasino.com or use our mobile app (Android APK / iOS PWA).
- Third-party sources — from licensed identity verification bureaus, payment processors, fraud-detection services, and affiliated marketing partners.
4. Purposes of Data Processing
The table below summarises the primary purposes for which Astromania Casino processes your personal data, together with the legal basis for each activity under Australian privacy law and, where applicable, the GDPR.
| Processing Purpose | Examples | Legal Basis |
|---|---|---|
| Account Management | Registration, login authentication, account updates | Performance of contract |
| Service Provision | Delivering 4,000+ games, processing deposits and withdrawals via PayID, Visa, crypto, etc. | Performance of contract |
| Legal & Regulatory Compliance (KYC/AML) | Identity verification, source-of-funds checks, reporting to regulators | Legal obligation |
| Fraud Prevention & Security | IP monitoring, device fingerprinting, transaction anomaly detection | Legitimate interest / Legal obligation |
| Responsible Gambling | Applying self-imposed limits, cooling-off periods, self-exclusion | Legal obligation / Legitimate interest |
| Marketing & Communications | Promotional emails, bonus offers, personalised recommendations | Consent |
| Service Improvement | Analytics, A/B testing, feature development | Legitimate interest |
| Customer Support | Resolving queries, dispute management | Performance of contract |
5. Legal Basis for Processing
Depending on the specific activity, Astromania Casino data processing relies on one or more of the following legal bases:
- Performance of a contract — processing necessary to provide gaming services and manage your account.
- Legal obligation — compliance with KYC, AML, and responsible gambling requirements imposed by the Curaçao gaming licence and applicable law.
- Legitimate interests — fraud prevention, platform security, and service analytics, provided these interests are not overridden by your fundamental privacy rights.
- Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Cookie Policy
The Astromania Casino cookie policy governs the use of cookies and similar tracking technologies on astromaniascasino.com. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and measure how our site is used. We use four categories of cookies:
6.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as secure login sessions, shopping cart functionality for deposits, and access to restricted areas of the site. Essential cookies cannot be disabled without disrupting the service.
6.2 Analytical Cookies
Analytical cookies (e.g., Google Analytics) help us understand how visitors interact with astromaniascasino.com by collecting anonymous, aggregated information about page views, traffic sources, and on-site behaviour. This data processing enables us to improve the platform continuously.
6.3 Functional Cookies
Functional cookies remember your preferences — such as language selection, preferred currency (AUD), and game lobby layout — to provide a more personalised experience. They do not track you across other websites.
6.4 Marketing Cookies
Marketing cookies are used to deliver targeted advertising and track the effectiveness of our promotional campaigns. They may be set by us or by trusted third-party advertising partners. You may opt out of marketing cookies at any time via our Cookie Preference Centre, accessible in the website footer.
Your browser settings can also be configured to refuse all cookies or to alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of the site. Full details of all cookies in use — including their names, providers, durations, and purposes — are available in our Cookie Preference Centre.
7. Sharing Personal Data with Third Parties
Astromania Casino does not sell your personal information to third parties. We may, however, share your user data with the following categories of recipients where necessary and proportionate:
7.1 Payment Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share relevant financial and identity data with our licensed payment service providers. These providers are contractually bound to handle your personal data in accordance with applicable data protection law.
7.2 Regulatory Authorities and Law Enforcement
We may disclose personal information to governmental or regulatory bodies — including the Curaçao Gaming Control Board and, where applicable, Australian authorities — when required by law, court order, or to prevent fraud and money laundering.
7.3 KYC and AML Service Providers
Third-party identity verification and AML screening providers process your documents and personal details on our behalf to fulfil regulatory KYC obligations. These providers act as data processors under written agreements that include strict data security and confidentiality requirements.
7.4 Technology and Hosting Partners
Cloud hosting providers, game suppliers (including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, and others), and IT security vendors may have access to limited technical data necessary to deliver their services. Access is restricted to what is strictly necessary.
7.5 Marketing Partners
Where you have consented to marketing, we may share aggregate or pseudonymised user data with approved affiliate and advertising partners. You may withdraw this consent at any time by updating your communication preferences in your account settings or by emailing [email protected].
8. International Data Transfers
As an operator headquartered in Curaçao and using global technology partners, Astromania Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Adequacy decisions recognising the receiving country's level of data protection
- Binding corporate rules where applicable
- Your explicit consent for specific transfers
We will never transfer your personal information to a jurisdiction that cannot provide a comparable level of privacy protection to that offered under Australian law.
9. Data Security
Astromania Casino data security is a top priority. We implement a comprehensive suite of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure:
9.1 Technical Measures
- 256-bit SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted using industry-standard 256-bit SSL/TLS technology, the same level of information security used by major financial institutions.
- Firewalls and intrusion detection systems — our network perimeter is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems (IDS/IPS).
- Data encryption at rest — sensitive personal data, including financial records and identity documents, is encrypted at rest in our secure data centres.
- RNG certification — our random number generators are independently certified by accredited laboratories, ensuring game fairness alongside data integrity.
9.2 Organisational Measures
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis
- Regular data security training for all personnel handling player information
- Mandatory KYC verification before processing any withdrawal, protecting your account against unauthorised financial activity
- Periodic penetration testing and vulnerability assessments
- Documented incident response procedures in the event of a data breach
Despite these extensive precautions, no system can guarantee absolute information security. If you suspect that your account has been compromised, please contact us immediately at [email protected] or via 24/7 live chat.
10. Data Retention and Storage
Astromania Casino data storage practices are governed by the principle of storage limitation: we retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or contractual retention obligations.
| Data Category | Typical Retention Period | Basis |
|---|---|---|
| Account and identity records | Duration of account + 5 years after closure | AML / regulatory obligation |
| Transaction records | 7 years from transaction date | Financial regulation / tax law |
| Support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing preferences | Until withdrawal of consent | Consent |
| Technical / log data | Up to 12 months | Legitimate interest (security) |
| Cookie data | Per cookie — see Cookie Preference Centre | Consent / Legitimate interest |
After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you. Where anonymisation is not technically feasible, the data is placed in secure archival storage with strictly limited access.
11. Your Privacy Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, as well as under GDPR where applicable, you hold a number of important privacy rights in relation to your personal information held by Astromania Casino. We are committed to honouring these rights promptly and without undue delay.
11.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within a reasonable timeframe (typically within 30 days), unless the request is manifestly unfounded or excessive.
11.2 Right to Correction
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. You can update many details directly in your account profile, or contact us at [email protected].
11.3 Right to Deletion ("Right to Be Forgotten")
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that we may be required to retain certain data for regulatory purposes even after an account closure, as described in Section 10.
11.4 Right to Restrict Processing
In certain circumstances — such as when you contest the accuracy of your personal data or have objected to processing — you may request that we restrict the further processing of your information while the matter is resolved.
11.5 Right to Data Portability
Where processing is based on consent or a contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
11.6 Right to Object
You have the right to object at any time to data processing based on legitimate interests (including profiling) or for direct marketing purposes. Where you object to direct marketing, we will cease processing your personal information for that purpose immediately.
11.7 Right to Withdraw Consent
Where processing relies on your consent — such as for marketing emails or non-essential cookies — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent, update your preferences in your account settings or email [email protected].
11.8 Rights Related to Automated Decision-Making
We do not make decisions that produce significant legal or similarly significant effects on you based solely on automated processing. Where any element of automated profiling is used (e.g., fraud-risk scoring), a human review is available on request.
To exercise any of the above privacy rights, please submit a written request to our DPO at [email protected]. We may ask you to verify your identity before processing your request. We aim to respond to all requests within 30 days; in complex cases, this may be extended by a further 30 days with prior notice.
12. Supervisory Authority — OAIC
If you believe that Astromania Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or has not responded adequately to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we can attempt to resolve any concerns directly before you escalate to the OAIC.
13. Responsible Gambling and Data Privacy
Astromania Casino takes responsible gambling seriously, and this commitment intersects directly with privacy and data protection. The responsible gambling tools available on our platform — including deposit limits, bet limits, loss limits, session time limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent) — require us to store and process certain behavioural data about your gaming activity.
This data processing is carried out for your benefit and in compliance with our regulatory obligations. Self-exclusion data is treated with the utmost confidentiality and is shared only with third-party responsible gambling registries where required by law. You may contact our responsible gambling support team at any time at [email protected].
14. Children's Privacy
Astromania Casino is strictly an adults-only service. We do not knowingly collect personal information from individuals under the age of 18. Age verification is a mandatory part of our KYC process. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please notify us at [email protected] without delay.
15. Changes to This Privacy Policy
We may update this Astromania Casino privacy policy periodically to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will notify you by email (to the address registered with your account) and/or by displaying a prominent notice on the astromaniascasino.com homepage. The "Last Updated" date at the bottom of this page will always reflect the most recent revision. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal data.
16. Contact the Data Protection Officer
If you have any questions, concerns, or requests related to the Astromania Casino privacy policy, data protection, data security, or your privacy rights, please contact our Data Protection Officer directly:
- Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on astromaniascasino.com
We are dedicated to providing a transparent, secure, and trustworthy gaming environment. Your privacy, your personal information, and your trust are fundamental to everything we do at Astromania Casino.
Frequently Asked Questions (FAQ)
What personal data does Astromania Casino collect?
Astromania Casino data collection covers identification data (name, DOB, ID documents), contact details (email, phone, address), financial information (payment method, transaction history), gaming activity, technical data (IP address, device type), and support communications. Full details are set out in Section 2 of this privacy policy.
How does Astromania Casino protect my personal information?
Astromania Casino data security relies on 256-bit SSL/TLS encryption, enterprise-grade firewalls, role-based access controls, mandatory KYC verification before withdrawals, and regular independent security audits. All user data in transit and at rest is encrypted to ensure maximum information security.
Can I request deletion of my personal data?
Yes. Under your privacy rights, you may request deletion of your personal data by emailing [email protected]. Please note that regulatory obligations (AML, KYC) may require us to retain certain records for up to 5–7 years after account closure, as explained in the data storage section of this Astromania Casino privacy policy.
What is the Astromania Casino cookie policy?
The Astromania Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are always active; for the others, you can manage your preferences via the Cookie Preference Centre in our site footer. Detailed information about each cookie — including provider, duration, and purpose — is available there.
How can I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, portability, restriction, and objection — submit a written request to [email protected]. Astromania Casino will respond within 30 days. You also have the right to lodge a complaint with the OAIC (Office of the Australian Information Commissioner) if you feel your concerns have not been addressed satisfactorily.
Does Astromania Casino share my data with third parties?
Astromania Casino never sells your personal information. We share user data only with payment processors, KYC/AML service providers, regulatory authorities (when legally required), and approved technology partners — all under strict confidentiality and data protection agreements. See Section 7 of this privacy policy for full details.
Who should I contact about data privacy concerns?
For any questions or concerns about Astromania Casino privacy, personal data, or data processing, contact our Data Protection Officer at [email protected] or reach the support team via 24/7 live chat. If your concern is not resolved, you may escalate to the OAIC at oaic.gov.au.
Last Updated: August 2025. This Astromania Casino privacy policy supersedes all previous versions. By continuing to use astromaniascasino.com, you acknowledge that you have read and understood this privacy policy and consent to the data collection and data processing practices described herein, where such consent is the applicable legal basis.